Fault Logs

How do you track the faults you find on your own and your vendor supplied systems? Major faults tend to be highly visible across an organisation and tend to get a quick response from the responsible department or vendor. Less visible faults are often not subject to the same turnaround from the responsible parties.

Allowing Fault Logs to be assigned, via e-mail, to the responsible party and logging their response time and corrective action provides much better visibility of identified faults. Fault Log tracking allows key quality assurance measures to be tracked and allows qualitative comparisons to be made between departments or vendors.

A user who finds a fault within an Asset raises a Fault Log with the description of what they found and, crucially, the date the log was created. This is then assigned, via e-mail, to the responsible person for investigation. The findings of their investigation, along with their suggested solution and the impact of the change (selected from configurable drop-down list), will be entered.

Once complete, the corrective action along with the date the problem was fixed and the root cause will be entered. Any further comments can also be added.

All this information is then stored and is available to assist with solving future problems and, more importantly, assisting with planning to prevent similar faults occurring again.